How To

How to Forward an Extension Number
Forwarding an extension number can be done one of two ways. One is via the phone handset itself. Please refer to the Quick User Guide for your particular ph...
Wed, 6 May, 2020 at 10:00 AM
How to Set Up Find Me Follow Me
The Follow Me feature attempts to locate you by dialing a list of extensions or phone numbers until you accept or reject the call. The most practical us...
Wed, 6 May, 2020 at 11:28 AM
How to View or Change Your Voicemail Password
To edit or change your voicemail password, you can follow the steps below from inside of the portal. Log in to Portal. Navigate to Phone System > V...
Wed, 6 May, 2020 at 11:28 AM
How to Configure Your Voicemail Greeting
Press the voicemail button on your phone, or dial *97. Enter your voicemail PIN when prompted. The default PIN is 9999. Press option 5 for Advanced Optio...
Wed, 6 May, 2020 at 11:35 AM
How to Configure Voicemail Ring Timeout
You can configure an extension numbers ring timeout in seconds before calls are directed to voicemail.  Log in to Portal. Navigate to Phone System >...
Wed, 6 May, 2020 at 11:41 AM
How to Forward Voicemail Messages to Email
This article can help you with enabling the setting to forward voicemail messages to an email address. To enable this feature, please follow the steps below...
Wed, 6 May, 2020 at 11:31 PM
How to Configure Grandstream Wave Softphone Mobile App
Please note that when using this guide, you should follow the directions closely. Failure to follow all of these instructions may result in an unstable expe...
Wed, 6 May, 2020 at 2:02 PM
How to Use WebPhone
Velocity Voice includes a browser based softphone that can be launched with a single click that allows you to make and receive calls from your extension num...
Wed, 6 May, 2020 at 2:19 PM
How to Send and Receive SMS/MMS Messages
Velocity Voice supports sending and receiving SMS/MMS messages to and from your phone numbers. For SMS to be functional, it needs to be provisioned on your ...
Wed, 6 May, 2020 at 2:52 PM
How to View Call Logs & Recordings
1.) Log in to Portal. 2.) Navigate to Phone System > Call Logs & Recordings.  From here, you can set specific filters such as date and time rang...
Wed, 6 May, 2020 at 3:09 PM