The Follow Me feature attempts to locate you by dialing a list of extensions or phone numbers until you accept or reject the call.
The most practical use of this feature is to prevent missed phone calls while out of the office by configuring your extension number to ring at your desk for a specific number of seconds, and if you do not answer the call within that time frame, the call will continue on to the next number in your Follow Me list, such as your cell phone.
To set up Find Me Follow Me, follow the steps below.
- Log in to Portal.
- Navigate to Phone System > Extensions
- Select the extension that you'd like to enable Find Me Follow Me on.
- Select Call Routing in the upper right hand corner.
- Enable the Follow Me setting and configure how you'd like the Follow Me to work. You can use the delay and timeout options to dictate when Follow Me destination should ring and for how long.
The example below shows that it will ring the default extension 101 for 15 seconds. After 15 seconds, it will ring to an external number, such as a cellphone for another 15 seconds for a total ring time of 30 seconds before timing out to the voicemail of extension 101.
If you'd like the voicemail to go to your cell phone voicemail rather than your extension voicemail, then you would set the timeout option for your cellphone entry to something like 60 instead of 15 seconds which would ensure the call would continue to ring on your cell phone until your cell phone voicemail picks the call up.