Velocity Voice supports sending and receiving SMS/MMS messages to and from your phone numbers. For SMS to be functional, it needs to be provisioned on your account. Please contact support for assistance on this.
Sending SMS/MMS
Sending SMS/MMS messages can be performed using the following methods.
From the GSWave Mobile Application
1.) Please see the setup guide here for how to provision this application on your mobile device before proceeding.
2.) To send an SMS/MMS, tap the Messages section from the Grandstream Wave Lite app, then tap the + sign to start a new message.
3.) Enter the number that you would like to send an SMS/MMS to.
NOTE: Ensure that you are using 10-digit format. Do not use any spaces, dashes, or periods.
From the Web Portal
1.) Log in to Portal
2.) Navigate to Phone System > SMS
3.) Select New Message at the top right-hand corner of the screen.
4.) Enter the number that you would like to send an SMS/MMS to.
NOTE: Ensure that you are using 10-digit format. Do not use any spaces, dashes, or periods.
Receiving SMS/MMS
Receiving SMS/MMS messages can be performed using the following methods.
1.) From the GSWave Application in the Messages section.
2.) From the Web Portal: Phone System > SMS
NOTE: You will not receive any sort of real-time notification when an incoming text is received using this method. If you require real-time notifications of when an incoming SMS/MMS is received, then using the mobile application is recommended.